Terms & Conditions



Welcome to Vokav.com. Vokav.com website (Vokav.com site) is owned and managed by Sri Rama Chandra (SR) Group as a service to our customers. Terms and Conditions and our Privacy Policy govern your use of Vokav.com website. Please read them carefully as they affect your rights and liabilities under the law. Please note that your use of the Vokav.com site constitutes your unconditional agreement to follow and be bound by these Terms of Use. Vokav.com reserves the right to update or modify these Terms and Conditions and/or our Privacy Policy at any time without prior notice to you. For this reason, we recommend that you review these Terms of Use whenever you use Vokav.com website. If you do not agree to these Terms and Conditions and/or our Privacy Policy, please do not register for or use the vokav.com Site. Please note that to use any of the services provided on the Vokav.com Site, you are required to register as an authorized user on the site.

Use of this Site:

By accepting these Terms of Use through your use of the Site (Vokav.com), you certify that you are 18 years of age or older. If you are under the age of 18 but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If you are a parent or legal guardian agreeing to these Terms of Use for the benefit of a child between the ages of 13 and 18, be advised that you are fully responsible for his or her use of this Site, including all financial charges and legal liability that he or she may incur. Vokav.com is at sole discretion and reserves the right to terminate your membership or restrict access to the site for any reason whatsoever.

The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. As of now Vokav.com will offer services within the geographical boundaries of Hyderabad and Secunderabad listed below. Vokav.com is at sole discretion to cancel any order if we consider that particular area is over our delivery purview. Vokav.com is not liable for any claims relating to the products ordered over the specified localities by us.

Order Acceptance by Vokav.com:

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We may cancel some orders to avoid fraud; we may also require additional verifications or information before accepting any such order. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit note in the amount of the charge.


To register with Vokav.com you must be over eighteen years of age. When you register you agree to provide us with accurate and complete registration information, and to inform us immediately of any updates or other changes to such information. For example, you may not:

(i) Enter, select or use a false name or an email address owned or controlled by another person with the intent to impersonate that person, or

(ii) Use as a User ID a name subject to any rights of a person other than yourself without appropriate authorization. Failure to comply with the terms of this paragraph shall constitute a material breach of these Terms and Conditions, which may result in immediate termination of your account. In addition, we reserve the right to refuse registration of, or cancel a User ID in our discretion.


When you register with Vokav.com, You shall be responsible for maintaining the confidentiality of your password, and you are fully responsible for all activities that occur under your User ID and password. You agree to

(a) Immediately notify us of any unauthorized use of your User ID or password of which you become aware, and

(b) Ensure that you exit from your account at the end of each session.

Information Accuracy and Pricing:

Our Endeavour is to provide you with the lowest prices possible and accurate pricing information at Vokav.com. If there are any instances where a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Vokav.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product. In that event Vokav.com is at its discretion; either contacts you for instructions or cancels your order and notifies you of such cancellation.

Please note that the prices mentioned on our website are guide prices only. The actual price you pay will be the price charged by Vokav.com at the time your order is picked for delivery. Vokav.com cannot confirm the price of a product until you place an order. The actual order value cannot be determined until the day of delivery because the prices stated on Vokav.com may vary either above or below the prices on the day your order is picked and delivered.

You can reject the goods, if you consider the difference between the price charged and the guide price shown on Vokav.com is unacceptable.

When you choose an option of "Weekend Delivery" or "Pay on delivery" the previous day prices listed in the website would be taken into consideration. The General information, Prices and availability of products are subject to change without prior notice at the sole discretion of Vokav.com.

Availability and Acceptance:

At Vokav.com we make all efforts to procure the products requested by our customer. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute product and you have discretion to reject the product if you choose to.

There will be no contract of any kind between you and Vokav.com unless and until we actually dispatch the goods to you. Your order is an offer to buy from Vokav.com. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, Vokav.com may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us, and you will be charged for the goods.

Shipping and Delivery:

All Purchases more than Rs. 999 Free Home Delivery. 

Less than Rs. 999, Rs. 25 delivery charges.

Minimum Purchase Rs.599

Please find the Delivery Schedule when you shop with Vokav.com.

Same day Delivery - Before 8:30 AM
Next day Delivery - After 8:31 AM

The above mentioned timings are estimated based on the volumes and they are not the standard delivery timings. Whilst we make every effort to deliver all your goods in the agreed time, however there would be some unforeseen instances like Traffic Jams, Bandhs by political parties, Vehicle breakdown, etc, which could hinder the delivery. If we fail to deliver on time Vokav.com will not be liable in part or in full due to circumstances beyond our control.

All goods must be signed for on delivery by an adult aged 18 years or over. If we attempt to deliver your order to the delivery address but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our call center to re-arrange delivery. Maximum attempts to re-arrange the delivery is twice and for every re-arranged delivery you would be charged 25 Rupees. After 2 failed attempts to deliver your products we would cancel your order. Incase if you have already paid for the products we would issue you a credit note by deducting the delivery charges.

Return of goods:

We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. We trust our quality so much that, we are bold enough to say that you can reject the products, if you feel that particular product is low on quality. Return of goods should only happen at the time of delivery, please check for the quality of goods before you sign the shipment and, if you are not satisfied with the quality then return it to the delivery boy. You have to sign a feedback form when you return the products and please mention the reason for rejection. We do not entertain the return of goods after the shipment is signed and the delivery van is left from your place.

Cancellation or change of order:

You can cancel or change any of your current order before dispatch. You have to call our Customer Services department to make any changes or cancellation to the order. Please note that orders cannot be cancelled by email.

Images and Colors:

We have made significant efforts to accurately display the colors and images of our products that appear on the Site. However, the colors and images are indicative of the product and the product you may receive would not be similar to the one on the site.


You agree to indemnify and hold Vokav.com and their respective, licensors, directors, officers, managers, employees, agents, and representatives, harmless from and against any losses, costs, expenses or damages of any nature whatsoever (including Lawyer fees and court costs) arising from any claim, cause of action, suit or demand of any third party due to, arising out of or related to (i) your access to the Vokav.com Site, (ii) your use of the Vokav.com Site, (iii) your violation of these Terms and Conditions, (iv) any use of your User ID or password by you or any third party, or (v) the infringement or other violation by you, or any third party using your account or User ID or password, of any intellectual property or other right of any person or entity.


You expressly agree that your use of the Vokav.com site, and of any user content, information, advice, services, products, and other materials contained in or described on the Vokav.com site, is entirely at your own risk, and that all such information and materials are provided on an "as is" and "as available" basis. To the full extent permissible by applicable law, we make no, and hereby disclaim all, representations or warranties of any kind, express or implied, as to the availability, operation and/or use of the Vokav.com site, including but not limited to any user content provided via the Vokav.com site, and all other content, services, products, and other. Information and materials contained in or described on the Vokav.com site, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement, and implied warranties arising from course of dealing or course of performance. In addition, we do not represent or warrant that the information and content accessible via the Vokav.com site is accurate, complete or current, and we are not responsible for any errors or omissions therein or for any adverse consequences resulting from use of, inability to use, or reliance on any aspect of the Vokav.com site, including but not limited to user content and all other content, services, products, and other information and materials contained in or described on the Vokav.com site. Further, we make no representations and warranties that the Vokav.com site will be uninterrupted, secure, or free of errors, viruses, or other harmful components. No advice or information, whether oral or written, obtained by any user from us or the Vokav.com site shall create any warranty not expressly stated herein.

Vokav.com reserves the right to refuse or cancel any orders placed for products. In the event of a pricing error on the Vokav.com Site, Vokav.com reserves the right to cancel any orders resulting from such pricing errors.


Limitation of Liability:

In no event shall Vokav.com or their respective affiliates, or the shareholders, directors, officers, members, managers, employees, agents or representatives of any of the foregoing, be liable to you or any third party for damages of any kind (including, but not limited to, any direct, indirect, special, punitive, incidental or consequential damages or damages for loss of profits, goodwill or revenue, business interruption, or loss of data) arising out of the use of, access to, reliance on, unavailability of, inability to use or improper use of the Vokav.com site, including but not limited to any user content, advice, services, products, and other information and materials contained in or described on the Vokav.com site, or the disclosure or misuse of any user's personal information, even if they have been advised of the possibility of such damages, and regardless of the form of action, whether in contract, tort, or otherwise. In any event, Vokav.com respective total maximum liability in respect of the Vokav.com site or any part thereof, including but not limited to the user content, reviews, advice, services, products, and other information and materials contained in or described on the Vokav.com site, in any manner whatsoever, shall be limited the value of the product ordered by you.

Restrictions on Rights to Use:

Without limiting the generality of any other provisions of these Terms and Conditions, you agree you shall not (and you agree not to allow any other individual or entity to):

(i) Download, modify, reproduce, adapt, translate, reverse engineer, create derivative works based upon, publicly display, sell, rent, license, or in any way commercially exploit any portion of the Vokav.com Site, except and to the extent expressly permitted under these Terms and Conditions;

(ii) Remove any copyright, trademark or other proprietary rights notice contained in or on the Vokav.com Site;

(iii) Reformat or frame any portion of any Web pages that are part of the Vokav.com Site;

(iv) Create user accounts by automated means or under false or fraudulent pretenses;

(v) Transmit or upload to the Vokav.com Site any item containing or embodying any virus, worm, defect, Trojan horse, software bomb or other feature designed to damage or degrade in any manner the performance of the Vokav.com Site, any other website, or any computer or other device or system, or the enjoyment of the Vokav.com Site by any User;

(vi) Use the Vokav.com Site to violate the security of or gain unauthorized access to any computer or computer network or other device or system (including unauthorized attempts to discover passwords or security encryption codes);

(vii) Take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large load on the Vokav.com Site or the IT infrastructure used to operate and make the Vokav.com Site available;

(viii) Use the Vokav.com Site intentionally or unintentionally, to violate any applicable local, state, federal or international law; or

(ix) Collect or store personal data about other Users in connection with the prohibited activities described in this paragraph


As between you and us, the Vokav.com Site, including all photographs, images, text, graphics, icons, audio clips, software and other aspects thereof, all improvements or modifications thereof, all derivative works based thereon, and the collection, arrangement, and assembly of the Vokav.com Site, including all copyrights, trademarks, and other intellectual property or proprietary rights in the foregoing, are owned by us or our licensors. Nothing contained in these Terms and Conditions shall be deemed to grant to you or any other User any rights, title or interest in or to any copyright, trademark or other proprietary right of ours or any of our licensors.

Any trademarks, service marks, and other marks and indicators of source or origin that are displayed on the Vokav.com site are the proprietary property of Vokav.com or our respective licensors, as applicable. None of such marks may be used in connection with any other product or service, in any manner that is likely to cause confusion among consumers, or to disparage or discredit the owner of such mark or its affiliates. Any trademarks of third parties that appear on the Vokav.com site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. You may not use, copy, modify or display any of the trademarks, service marks, names or logos appearing on the Vokav.com Site without the express written permission of the trademark owner.

Nothing in these Terms and Conditions shall be deemed to grant to you or any other User any license or right in or to any patent, copyright, trademark, trade secret or other proprietary right of ours.


In addition to any other legal or equitable remedies, Vokav.com may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and Vokav.com shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.

Applicable law:

This agreement and each Terms and Conditions shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Hyderabad.

Force Majeure:

Vokav.com shall have no liability to you for any interruption or delay in access to the Site irrespective of the cause.

Advertising Material:

Vokav.com may contain advertising/other material submitted by third parties. Responsibility for ensuring that material submitted for inclusion on the Site complies with applicable International and National law is exclusively on the advertisers and Vokav.com will not be responsible for any claim, error, omission or inaccuracy in advertising material. Vokav.com reserves the right to omit, suspend or change the position of any advertising material submitted for insertion. Acceptance of advertisements on the Site will be subject to vokav.com terms and conditions which are available on request.

Entire Agreement:

These Terms and conditions constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. The clauses as above shall survive the termination or expiry of this agreement. If any provision of these Terms and conditions is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of these Terms of Use shall remain in full force and effect. The failure of Vokav.com to act with respect to a breach of these Terms and conditions by you or others does not constitute a waiver and shall not limit Vokav.com's rights with respect to such breach or any subsequent breaches.

Headings used in these Terms of Use are for reference purposes only and in no way define or limit the scope of the section. These Terms and conditions shall be governed by and construed under Hyderabad law without regard to conflicts of law provisions. Any action or proceeding arising out of or related to these Terms of Use or your use of this Site must be brought in the Hyderabad courts and you consent to the exclusive personal jurisdiction of such courts.

Third party websites:

Vokav.com site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Vokav.com is not responsible for the operation of or content located on or through any such site

Contact Details:

Sri Rama Chandra (SR) Group,
8-2-25, New Marythi Nagar,
Karmanghat, Hyderabad.
500079. 040 - 24077743.